Service Policy
Logan Furniture believes our customers buying experience should be a delightful one. For this reason we will stand behind all of our products with competent service and stated manufacturers warranties.
PROCEDURES: All service claims regarding visual damage, on a new furniture purchase, must be called into our service department while the driver is still at your home. The customer at that time must have their sales receipt. Hidden defects must be photographed and emailed to CustomerService@LoganFurniture.com
Logan Furniture reserves the right to:
1. Inspect the damaged merchandise in the customers home.
2. Service in your home, our warehouse or at the factory.
3. Repair or replace at the discretion of our service department.
It is our desire to ensure customer satisfaction through our service department and that the conditions above are applicable only with normal usage and against manufacturer defects.
NOTE: All service will be scheduled in compliance with our delivery schedule.